# Tzamun Arabia IT — complete dossier

Tzamun (تزامن) is a Saudi enterprise software and AI company. 15+ years of experience, 50+ projects delivered, 30+ enterprise clients, 11+ in-house products. English and Arabic. Contact: info@tzamun.sa, WhatsApp +966 54 964 7333, https://tzamun.sa/contact

## Products

### TzamunERP — Enterprise Resource Planning
URL: https://tzamun.sa/solutions/erp | Product site: https://tzamunerp.com
Arabic name: تزامن ERP
What it is: TzamunERP is an Enterprise Resource Planning platform built on ERPNext and localized for Saudi Arabia, including ZATCA e-invoicing compliance. It runs finance, HR, inventory, and daily operations end-to-end, with dedicated editions for healthcare (HIS) and manufacturing (MOM).
Who it is for: Hospitals and clinics that need a Hospital Information System, manufacturers that need Manufacturing Operations Management, and SMEs that want one platform for accounting, HR, and inventory instead of disconnected tools.
Problems it solves: Disconnected departments running on spreadsheets and separate systems | Manual invoicing that does not meet ZATCA e-invoicing requirements | No real-time visibility into finance, stock, and operations | Expensive international ERP licenses with weak Arabic and local compliance support
Why choose it: ZATCA-compliant out of the box, with full Arabic and English support | Built on ERPNext — open-source foundation with no per-seat vendor lock-in | Healthcare (HIS) and manufacturing (MOM) editions, not just generic ERP | Connects natively to TzamunAI, TCHub, and the rest of the Tzamun ecosystem | Implemented and supported by a local Saudi team
Features: Financial accounting, ZATCA e-invoicing, Healthcare HIS, Manufacturing MOM, HR & payroll, Inventory management
Industries: Healthcare, Manufacturing, SMEs, Logistics, Education
Works with: TzamunAI, TCHub, Raqeb

### TzamunAI — On-Premise Enterprise AI Platform
URL: https://tzamun.sa/solutions/ai | Product site: https://tzamun.ai
Arabic name: تزامن AI
What it is: TzamunAI is an enterprise AI platform deployed on-premise or hosted in Saudi Arabia. It understands your business data, automates routine work, and adds an intelligence layer on top of systems like TzamunERP — while sensitive data never leaves your control.
Who it is for: Government entities, healthcare providers, and enterprises that want AI capabilities but cannot send sensitive data to foreign cloud AI services, and organizations that need automation grounded in their own business data.
Problems it solves: Data sovereignty and compliance rules that block the use of public cloud AI | Routine, repetitive back-office work consuming skilled staff time | Business data locked in systems with no intelligent way to query or act on it | Dependence on foreign AI vendors and unpredictable per-token pricing
Why choose it: Runs on-premise or in Saudi-hosted infrastructure — 100% data sovereignty | Zero vendor lock-in: your models, your data, your infrastructure | Integrates natively with TzamunERP, TCHub, and VoiceHub | Powers real business workflows: document processing, voice agents, decision support | Delivered and supported by a Saudi AI engineering team
Features: On-premise deployment, Saudi data sovereignty, Business automation, Arabic & English AI, ERP integration, AI voice agents
Industries: Government, Healthcare, Enterprise, Financial services
Works with: TzamunERP, Raqeb, VoiceHub

### Raqeb — Privileged Access Management (PAM)
URL: https://tzamun.sa/solutions/pam | Product site: https://raqeb.cloud
Arabic name: راقب
What it is: Raqeb (Arabic for "watcher") is a Privileged Access Management solution developed and hosted in Saudi Arabia. It secures, records, and audits every privileged session — SSH, RDP, databases, network devices — across data centers and cloud servers.
Who it is for: Security and infrastructure teams in government, banking, healthcare, and any enterprise that must control and audit administrator access to critical systems for compliance.
Problems it solves: Shared administrator passwords with no accountability | No recording or audit trail of what privileged users actually did | Compliance requirements (NCA, SAMA-style controls) around privileged access | Foreign PAM products with data processed outside Saudi Arabia
Why choose it: Proudly developed and hosted in Saudi Arabia — full data sovereignty | Every privileged session secured, recorded, and searchable | Password vault, session monitoring, and compliance reporting in one product | Protects the same infrastructure the rest of the Tzamun ecosystem runs on
Features: Secure access control, Session recording & monitoring, Password vault, Compliance reporting, SSH / RDP proxying, Database & network device access
Industries: Government, Banking & finance, Healthcare, Enterprise IT
Works with: TzamunERP, TzamunAI, TCHub

### TCHub — Centralized Integration & Control Platform
URL: https://tzamun.sa/solutions/tchub
Arabic name: TCHub
What it is: TCHub is Tzamun's integration gateway: one secure command center that connects enterprise systems to WhatsApp, SMS, email/O365, Salla, Zapier, Active Directory SSO, biometric devices, cameras, IP telephony, and infrastructure monitoring through a single API gateway.
Who it is for: Organizations juggling many disconnected channels and devices — IT teams that want one governed gateway instead of dozens of point-to-point integrations.
Problems it solves: Every system integrated separately with every channel, multiplying maintenance cost | No central control over API access, credentials, and message channels | Customer notifications scattered across WhatsApp, SMS, and email with no single view | Physical devices (biometrics, cameras) isolated from business systems
Why choose it: One hub for messaging, e-commerce, identity, devices, and monitoring | API gateway with centralized access management and security | Ready connectors for the Saudi market: WhatsApp Business, SMS, Salla | The connective tissue of the Tzamun ecosystem — ERP and AI plug straight in
Features: API gateway, WhatsApp / SMS / email, Salla & Zapier connectors, Active Directory SSO, Biometric device integration, Infrastructure monitoring, IP telephony
Industries: Enterprise, Retail & e-commerce, Government, Healthcare
Works with: TzamunERP, Auxly, MotorMind

### eTabeb — Healthcare Appointment Platform
URL: https://tzamun.sa/solutions/etabeb | Product site: https://eTabeb.com
Arabic name: إي طبيب
What it is: eTabeb is a healthcare appointment booking platform for Saudi Arabia. Patients book appointments, access offers and healthcare services, and manage multiple profiles (family, parents, visitors) under one account, with direct clinic integration.
Who it is for: Patients and families who want a simple way to book care, and clinics and medical centers that want to fill schedules and reach new patients online.
Problems it solves: Phone-only booking that loses patients and overloads reception staff | Families managing appointments for children and parents across separate accounts | Clinics with empty slots and no digital channel to promote offers
Why choose it: One account manages the whole family's healthcare profiles | Direct clinic integration — bookings land in the clinic's own system | Works alongside TzamunERP HIS for end-to-end patient flow | Built for the Saudi healthcare market, in Arabic and English
Features: Appointment booking, Family profiles, Health offers & promotions, Clinic integration
Industries: Healthcare, Clinics & medical centers
Works with: TzamunERP, PathConnect, RadioConnect

### PathConnect — Pathology Telemedicine Platform
URL: https://tzamun.sa/solutions/pathconnect | Product site: https://pathconnect.care
Arabic name: باث كونكت
What it is: PathConnect is a pathology telemedicine platform that connects hospitals, labs, and medical facilities with leading pathologists across Saudi Arabia for expert remote diagnostic reports, over a secure healthcare-grade platform integrated with TzamunERP.
Who it is for: Hospitals and laboratories without in-house sub-specialty pathologists, and facilities in regions where recruiting pathology expertise is difficult.
Problems it solves: Shortage of sub-specialty pathologists outside major cities | Slow physical slide shipping delaying diagnoses | No secure, compliant channel for sharing diagnostic material remotely
Why choose it: Network of expert pathologists across Saudi Arabia | Healthcare-grade security for patient data | Integrates with TzamunERP HIS for seamless ordering and reporting
Features: Expert pathologist network, Secure case sharing, TzamunERP integration, Digital diagnostic reports
Industries: Hospitals, Laboratories, Healthcare
Works with: RadioConnect, eTabeb, TzamunERP

### RadioConnect — Radiology Telemedicine Platform
URL: https://tzamun.sa/solutions/radioconnect | Product site: https://radioconnect.com
Arabic name: راديو كونكت
What it is: RadioConnect is a radiology telemedicine (teleradiology) platform that connects medical facilities with expert radiologists for remote image analysis and diagnostic reports, with secure image transmission and integration-ready architecture.
Who it is for: Hospitals, imaging centers, and clinics that need radiology reads around the clock or lack sub-specialty radiologists on staff.
Problems it solves: No radiologist coverage at night or on weekends | Backlogs of unread imaging studies delaying treatment | Insecure ad-hoc sharing of medical images
Why choose it: Network of expert radiologists for fast, reliable reads | Secure, compliant medical image transmission | Integration-ready with hospital systems and TzamunERP
Features: Expert radiologist network, Secure image transmission, Fast turnaround reporting, Hospital system integration
Industries: Hospitals, Imaging centers, Healthcare
Works with: PathConnect, eTabeb, TzamunERP

### MotorMind — Automotive Service Management
URL: https://tzamun.sa/solutions/motormind | Product site: https://motormind.autos
Arabic name: موتور مايند
What it is: MotorMind is automotive service management software that automates complete garage and service center operations — job intake, workflow, service tracking, and customer communication — with precision workflow management.
Who it is for: Garages, automotive service centers, and workshop chains that still run on paper job cards and want visibility over every vehicle in the shop.
Problems it solves: Paper job cards and lost service history | No visibility of workshop load, technician assignment, or job status | Customers left waiting with no updates on their vehicle
Why choose it: Purpose-built for automotive workshops, not a generic tool | End-to-end workflow from intake to delivery | Connects to the Tzamun ecosystem for invoicing and customer messaging
Features: Garage management, Workflow automation, Service tracking, Customer notifications
Industries: Automotive, Service centers, SMEs
Works with: TzamunERP, TCHub, Manal

### Auxly — AI Task Management for VS Code
URL: https://tzamun.sa/solutions/auxly | Product site: https://auxly.tzamun.com
Arabic name: أوكسلي
What it is: Auxly brings AI task management directly into Visual Studio Code through MCP (Model Context Protocol) integration. It gives AI assistants awareness of your code context so development tasks can be planned, tracked, and automated where the work happens.
Who it is for: Software development teams using VS Code and AI coding assistants who want task management embedded in the editor instead of a separate tracker.
Problems it solves: Context switching between the editor and external task trackers | AI assistants that lack awareness of project tasks and code context | Manual bookkeeping of development to-dos
Why choose it: Native VS Code experience — no separate app | MCP integration connects tasks to AI assistants with full code context | Built by a team that develops enterprise software with AI daily
Features: MCP integration, Code context awareness, Task automation, VS Code native
Industries: Software development, Technology teams
Works with: TzamunAI, VoiceHub, TCHub

### VoiceHub — Conversational AI & Voice Automation
URL: https://tzamun.sa/solutions/voicehub | Status: coming soon
Arabic name: فويس هب
What it is: VoiceHub is an enterprise conversational AI and voice automation platform with Arabic language and local dialect support, built for Saudi and GCC markets. It is developed by DataQueue Inc. and delivered by Tzamun as a white-label solution in Saudi Arabia and the GCC.
Who it is for: Contact centers, government service desks, and enterprises that handle high call volumes in Arabic and want AI voice agents that understand local dialects.
Problems it solves: Long hold times and limited call center hours | Voice AI products that fail on Arabic and Gulf dialects | High cost of scaling human-only call handling
Why choose it: Arabic-first, with local dialect understanding | AI call routing and automation, deployable as white-label | Pairs with TzamunAI and TCHub for a complete AI call center stack
Features: Arabic & dialect support, AI call routing, Voice automation, White-label delivery, TCHub integration
Industries: Contact centers, Government, Enterprise, GCC markets
Works with: TzamunAI, TCHub, Auxly

### Manal — Luxury Handbag Rental
URL: https://tzamun.sa/solutions/manal | Product site: https://manalbags.com | Status: coming soon
Arabic name: منال
What it is: Manal is a luxury handbag rental platform for Saudi Arabia. Customers rent designer handbags from premium brands, enjoying elegance and variety without the commitment of ownership.
Who it is for: Fashion-conscious customers in Saudi Arabia who want access to premium designer handbags for events and everyday style.
Problems it solves: High purchase cost of luxury handbags used only occasionally | No trusted local rental option for premium fashion
Why choose it: Curated premium brands, serviced locally in Saudi Arabia | Built and operated on Tzamun's e-commerce technology
Features: Premium brand catalog, Rental service, Saudi Arabia delivery
Industries: Fashion & lifestyle, E-commerce
Works with: TCHub, MotorMind

## Services

### Custom Software Development
URL: https://tzamun.sa/services#software
Bespoke enterprise software that addresses unique business challenges: enterprise applications, API development, system integration, legacy modernization, and cloud migration.

### AI-Powered Call Center Build & Operation
URL: https://tzamun.sa/services#callcenter
Design, build, and full operation of professional call centers powered by TzamunAI: intelligent voice agents, real-time multilingual speech understanding, IVR and call routing, automated call handling, sentiment analysis, live agent assist, agent staffing, and quality monitoring.

### Mobile App Development
URL: https://tzamun.sa/services#mobile
Native and cross-platform mobile applications for iOS and Android, built with React Native and Flutter, through to App Store optimization.

### Website Development
URL: https://tzamun.sa/services#web
Responsive, high-performance websites and web applications: corporate sites, progressive web apps, e-commerce, and CMS integration.

### UI/UX Design
URL: https://tzamun.sa/services#uiux
User interface and experience design grounded in user research: wireframing, prototyping, usability testing, and design systems.

### Cloud Server Solutions
URL: https://tzamun.sa/services#cloud
Scalable cloud infrastructure on AWS, Azure, and Google Cloud: deployment, auto-scaling, load balancing, and disaster recovery.

### Web Hosting
URL: https://tzamun.sa/services#hosting
Reliable, secure managed hosting with SSL certificates, daily backups, 24/7 support, and scalable shared, VPS, and dedicated options.

## Frequently asked questions

Q: What is Tzamun?
A: Tzamun (تزامن) is a Saudi enterprise software and AI company headquartered in Saudi Arabia. We build and operate an integrated ecosystem of 11+ in-house products spanning ERP, AI, healthcare technology, cybersecurity, and business automation, and we deliver custom software development, cloud, and AI-powered call center services across Saudi Arabia and the GCC.

Q: What products does Tzamun build?
A: Our ecosystem includes TzamunERP (ERP with ZATCA compliance), TzamunAI (on-premise enterprise AI), Raqeb (Privileged Access Management), TCHub (integration and control hub), eTabeb (healthcare appointments), PathConnect and RadioConnect (pathology and radiology telemedicine), MotorMind (automotive service management), Auxly (AI task management for VS Code), and VoiceHub (Arabic conversational AI). They are engineered to work together as one connected platform.

Q: Which industries does Tzamun serve?
A: We serve government, healthcare, enterprise, manufacturing, logistics, education, and SMEs — primarily in Saudi Arabia and across the GCC.

Q: Is Tzamun software hosted in Saudi Arabia?
A: Yes. Data sovereignty is core to our products: TzamunAI deploys on-premise or on Saudi-hosted infrastructure, and Raqeb PAM is developed and hosted in Saudi Arabia. Your sensitive data stays under your control.

Q: Is TzamunERP compliant with ZATCA e-invoicing?
A: Yes. TzamunERP is built on ERPNext and is ZATCA-compliant out of the box, with dedicated editions for healthcare (HIS), manufacturing (MOM), and SMEs.

Q: Can Tzamun integrate with our existing systems?
A: Yes. Integration is what TCHub, our integration and control hub, was built for: it connects enterprise systems to WhatsApp, SMS, email and Office 365, Salla, Zapier, Active Directory single sign-on, biometric devices, IP telephony, and infrastructure monitoring through one API gateway. Our services team also builds custom APIs and system integrations, including with legacy systems.

Q: Does Tzamun support Arabic?
A: Yes — Arabic is first-class across the ecosystem. Products ship with full Arabic and English interfaces, TzamunAI works in both languages, VoiceHub understands Arabic and local Gulf dialects for voice automation, and our team provides support in both languages.

Q: What is TzamunERP built on?
A: TzamunERP is built on ERPNext, an established open-source ERP framework, and localized for Saudi Arabia: ZATCA e-invoicing compliance, full Arabic support, and dedicated editions for healthcare (HIS), manufacturing (MOM), and SMEs. The open-source foundation means no per-seat vendor lock-in.

Q: Does Tzamun build custom software, or only sell its own products?
A: Both. Alongside the product ecosystem, we deliver end-to-end custom development: enterprise software, mobile apps (iOS and Android), web development, UI/UX design, API development and system integration, legacy modernization, and cloud solutions — plus the design, build, and operation of AI-powered call centers.

Q: What is an AI-powered call center, and does Tzamun provide one?
A: An AI-powered call center uses AI voice agents to answer, route, and resolve calls alongside human agents. Tzamun designs, builds, and operates them as a service: TzamunAI provides the intelligence layer, VoiceHub adds Arabic and Gulf-dialect voice automation, and TCHub connects telephony, WhatsApp, and your business systems — including IVR, sentiment analysis, and live agent assist.

Q: Who are some of Tzamun’s clients and partners?
A: Organizations we have worked with include STC, Saudia (Saudi Arabian Airlines), Elm, the National Health Information Center, Estool, Desar, Elthagr, Wajad, Altaj, POINT, ATC, and CareConnect — across government, healthcare, aviation, and the private sector.

Q: How can I request a demo or a quote?
A: Message us on WhatsApp at +966 54 964 7333, email info@tzamun.sa, or use the contact page — our team typically replies within minutes during business hours.

## Leadership

- Wael M. Samoum, Chief Executive Officer
- Nooh Nooh, Chief Technology Officer
- Hamed Al-Rehaili, Chief Operation Officer (https://www.linkedin.com/in/hamed-alrehaili-20676021/)
- Syed Wahhab Ahmed, Senior Manager Development (https://www.linkedin.com/in/syed-wahhabuddin-11278a3b)
- Ahmed Fouad, Manager IT Operation (https://www.linkedin.com/in/ahmedfouad83/)

## Clients & partners

STC, Saudia (Saudi Arabian Airlines), Elm, National Health Information Center, Estool, Desar, Elthagr, Wajad, Altaj, POINT, ATC, CareConnect

## Knowledge Center

- ERP (https://tzamun.sa/knowledge/erp): Enterprise Resource Planning for organizations in Saudi Arabia: selecting and implementing an ERP, ZATCA e-invoicing compliance, ERPNext-based platforms, healthcare information systems (HIS), manufacturing operations management (MOM), and migrating from spreadsheets or legacy ERP systems.
- Artificial Intelligence (https://tzamun.sa/knowledge/artificial-intelligence): Enterprise AI adoption: on-premise and Saudi-hosted AI deployment, data sovereignty, Arabic language AI and dialect support, AI voice agents and call center automation, document intelligence, and integrating AI with ERP and business systems.
- Digital Transformation (https://tzamun.sa/knowledge/digital-transformation): Digital transformation for Saudi organizations under Vision 2030: modernizing legacy systems, connecting disconnected departments, building integrated technology ecosystems, and measuring transformation outcomes in government, healthcare, and the private sector.
- Business Automation (https://tzamun.sa/knowledge/business-automation): Automating business operations: workflow automation, automated customer notifications over WhatsApp and SMS, back-office process automation with AI, service and field operations management, and integration-driven automation across enterprise systems.
- Cloud Solutions (https://tzamun.sa/knowledge/cloud-solutions): Cloud strategy for Saudi enterprises: Saudi-hosted infrastructure and data residency, on-premise vs. cloud vs. hybrid deployment, cloud migration, managed hosting, disaster recovery, and running enterprise workloads on AWS, Azure, and GCP.
- Cybersecurity (https://tzamun.sa/knowledge/cybersecurity): Enterprise security practice: Privileged Access Management (PAM), session recording and audit trails, compliance with Saudi National Cybersecurity Authority (NCA) controls, securing data centers and cloud servers, and identity and access governance.
- Software Development (https://tzamun.sa/knowledge/software-development): Building enterprise software: custom development practices, API design and system integration, legacy modernization, mobile and web application engineering, AI-assisted development workflows, and quality and delivery practices used in real enterprise projects.
- Industry Best Practices (https://tzamun.sa/knowledge/best-practices): Practical playbooks by industry: healthcare information systems and telemedicine operations, manufacturing digitization, logistics and inventory discipline, education administration, and what successful technology adoption looks like in each sector.
- Saudi Digital Regulations (https://tzamun.sa/knowledge/saudi-digital-regulations): Regulatory compliance guides for Saudi Arabia: ZATCA e-invoicing (FATOORA) phases and requirements, the Personal Data Protection Law (PDPL), National Cybersecurity Authority (NCA) frameworks, data residency requirements, and what they mean for enterprise systems.
- Business Guides (https://tzamun.sa/knowledge/business-guides): Decision guides for business and IT leaders: how to evaluate enterprise software, build vs. buy, budgeting technology projects, running successful implementations, change management, and getting measurable value from technology investments.